Frequently Asked Questions
WHAT ARE YOUR OPENING HOURS?
Our opening hours are 9am-5pm, Monday to Saturday and Sunday 10am-4pm.
Bank Holiday opening may vary.
We are closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day.
WHAT PAYMENT METHODS CAN I USE?
We accept cash and card payments.
Contactless payment limit is £100.
We accept Summerhill Gift Cards and the National Garden Gift Vouchers.
DO YOU SELL & REDEEM GIFT VOUCHERS?
We sell and redeem our own Summerhill Gift Vouchers as well as the HTA Gift Cards.
AM I ABLE TO BRING BACK UNWANTED GOODS?
Yes, exchanges or refunds can be processed at the tills. You have 28 days from the date on your receipt.
Please see our refund policy page for more information.
DO YOU OFFER A DELIVERY SERVICE?
We offer a local delivery service, Monday to Friday, between 9am-5pm throughout the year.
ARE THE CUSTOMER TOILETS OPEN?
Yes, our customer toilets are open with disabled & baby changing facilities on site too.
ARE YOU ABLE TO HELP CARRY ITEMS TO MY CAR?
We are always happy to help you load your car. Please ask at the tills when paying.
IS THE SITE ACCESSIBLE FOR THE DISABLED, OR INFIRM?
Yes. We have a fully accessible site, with disabled parking and disabled toilet facilities.
All main areas are ramped and entrances and exits either have wide sliding or automatic doors. Wheelchairs are available free of charge (subject to a refundable £25 cash deposit).
ARE DOGS ALLOWED IN YOUR STORE?
We are a dog friendly Garden Centre. Please note that dogs are unable to go into Allweathers and L’Oliveta restaurant (except for service/assistance dogs). We provide drinking water for our furry friends to all responsible owners. All we ask is for your pooch to be kept on a lead while visiting and clear up mess and then dispose of it properly.
DO YOU HAVE A SENIOR CITIZEN DISCOUNT DAY?
We offer a Senior Citizens card, available for over 60’s. This entitles you to a 10% discount every Tuesday and a good selection of items across the Garden Centre.
WHAT DON’T YOU SELL?
We do not sell, sheds & fencing, railway sleepers, turf, lawn mowers & strimmer’s, gas bottles.
WHEN DOES YOUR CHRISTMAS DISPLAYS OPEN?
Our Christmas department always opens over the August Bank Holiday.
WHEN IS YOUR CHRISTMAS SALE?
Our yearly Christmas Sale starts on the 27th of December.
DO YOU HAVE CONCESSIONS?
We have many concessions on site (please see the Concession Tab on the Home Page for a list) which we feel compliment what we offer as a Garden Centre. We aim to be a destination centre where you can purchase many different items all in one place, along with free car parking!